Shipping Policy – AdukkalaShop
Order Processing
All orders placed on AdukkalaShop are processed within 1–3 business days (excluding Sundays and public holidays).
Once your order is processed, it will be handed over to our delivery partner for shipment.
You will receive an order confirmation and shipping update via email or SMS once your order is dispatched.
Shipping Coverage
We currently ship across India.
At this time, we do not offer international shipping.
Estimated Delivery Time
Delivery timelines may vary depending on your location and courier service availability:
- Metro cities: 3–5 business days
- Non-metro / rural areas: 5–9 business days
Delivery times are estimates and may be affected by factors such as weather conditions, public holidays, or unforeseen logistics issues.
Shipping Charges
Shipping charges (if applicable) are calculated at checkout and displayed before payment.
Any promotional free-shipping offers will be clearly mentioned on the website or during checkout.
Order Tracking
Once your order is shipped, tracking details will be shared via email or SMS.
You can use these details to track your shipment directly on the courier partner’s website.
Delays & Delivery Issues
While we strive to deliver all orders on time, delays may occasionally occur due to reasons beyond our control. AdukkalaShop is not responsible for delays caused by courier partners, natural events, or incorrect delivery information provided by the customer.
If your order is delayed significantly or appears lost, please contact us and we will assist you promptly.
Incorrect or Incomplete Address
Please ensure that your shipping address, phone number, and PIN code are entered correctly at checkout.
AdukkalaShop is not responsible for delivery failures due to incorrect or incomplete address details.
Any re-shipping costs due to incorrect address information will be borne by the customer.
Damaged or Missing Items
If your order arrives damaged or with missing items, please contact us within 48 hours of delivery with clear photos or videos of the package and product.
This will help us investigate and resolve the issue quickly.
Cancellations After Shipping
Once an order has been shipped, it cannot be cancelled.
For return or refund-related queries, please refer to our Refund & Returns Policy.
Contact Us
For shipping-related questions or support, please contact us at: care@adukkala.shop